September 22, 2023


Business Expert

Survey success: How I elevated my response charge by 116% and you’ll too!

3 min read

Among the best issues about having an viewers in electronic mail is how straightforward it may be to get suggestions. Folks have the expectation that electronic mail is a two method road and I’ll routinely get people replying to my newsletters after they learn one thing fascinating (or after I mess one thing up!).

It’s no shock that many individuals survey their viewers to study extra about them, what they like and dislike, and the way to higher serve them. Heck, we survey our personal viewers – you will have gotten a kind of survey emails from us previously.

One of many questions I at all times ask earlier than sending a survey is, “how can we make it as straightforward as potential for somebody to reply to this survey?” Lately, I ran an experiment that fully blew me away and doubled the response charge to my survey.

Up to now I might ship some of these survey emails with a hyperlink or button that took folks to the survey. 

Right here’s an instance of 1:

Survey control email

I had the speculation that if we let folks reply the primary query of a survey immediately from the e-mail extra folks would find yourself submitting the survey. I believed this is able to occur for 2 causes:

1 – Letting folks reply the primary query creates momentum and buy-in. They’ve already seen some progress on the survey so the concept of ending it doesn’t appear to be such a big raise. 

2 – “Take the survey” buttons or hyperlinks suggest a degree of effort that’s off placing.

To check this, I arrange a easy Typeform survey which was integrated with my AWeber account  and embedded the solutions to the primary query (it needs to be a number of alternative for this to work) as links in my email

When a reader clicked on one of many hyperlinks, they had been directed to the survey with their reply chosen. I examined this in opposition to the identical electronic mail with a button linking to the survey.

Right here’s what my electronic mail seemed like:

Survey test email

The outcomes that blew my thoughts

Results of the survey test

Let’s break this down and see if my speculation was appropriate.

✅ If we let folks reply the primary query of a survey immediately from the e-mail extra folks would find yourself submitting the survey

This one is fairly easy. We had a considerably larger completion charge.

✅ Embedding Solutions Creates a Feeling of Momentum

I can’t say for sure, however I consider that is occurring. People hit the survey on the net having already made progress, so they aren’t “beginning” the survey, they’re persevering with it.

⛔ “Take the Survey” Buttons Suggest Too A lot Effort

I used to be mistaken right here. I noticed an equal quantity of individuals click on by way of to take the survey, so it doesn’t seem that individuals anticipated the survey to be a heavier raise to the purpose that they didn’t click on by way of to begin the survey.

Improve your survey responses

When you’re seeking to enhance the completion charge of your electronic mail surveys, do that strategy and 

let me know the way it works. 

Hopefully you’ll see considerably extra responses!

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